Hello,
Long story short: DO NOT BUY ANYTHING FROM FK-AUTOMOTIVE - a punch of German liars
My story:
I bought FK coilovers from FK 1 year and 2 days ago, after using them for 10 months, one of the front shocks started to leak. The next day I sent an e-mail to FK with my claim because I knew that I had a warranty of one year for these. They wanted to see pictures as they could not start the claim file without corresponding pictures. After sending the pictures they promised to send me a replacement in 6 weeks, as my kit was not in stock. 5 weeks after that letter I sent them an e-mail where I wanted to know when exactly they are going to ship. To my surprise their answer was: we can't send you a replacement as your warranty is over, it is only 6 months. I was like WHAT THE HELL? Why did they even need the pictures then, all the details of my purchase were in the first e-mail. Now, if you look FK's website, there is said:
"Orginal Brand goods
We sell original FK Automotive products with a minimum Warranty of 6 months."
Link: http://www.fk-shop.de/en/Tuning/Our-Warranty/
Now check out the site on the 3rd of February 2013:
Link: http://web.archive.org/web/201302030.../Our-Warranty/
So between now and some time in February, they changed their warranty from 24 months to 6 months and try to deceive me, although I bought them with a one year warranty.
When I ask them explanations, they only say "Sorry, but we can't do anything in this case"
If someone wants to read the exchange of letters with FK, I could upload it somewhere.
Long story short: DO NOT BUY ANYTHING FROM FK-AUTOMOTIVE - a punch of German liars
My story:
I bought FK coilovers from FK 1 year and 2 days ago, after using them for 10 months, one of the front shocks started to leak. The next day I sent an e-mail to FK with my claim because I knew that I had a warranty of one year for these. They wanted to see pictures as they could not start the claim file without corresponding pictures. After sending the pictures they promised to send me a replacement in 6 weeks, as my kit was not in stock. 5 weeks after that letter I sent them an e-mail where I wanted to know when exactly they are going to ship. To my surprise their answer was: we can't send you a replacement as your warranty is over, it is only 6 months. I was like WHAT THE HELL? Why did they even need the pictures then, all the details of my purchase were in the first e-mail. Now, if you look FK's website, there is said:
"Orginal Brand goods
We sell original FK Automotive products with a minimum Warranty of 6 months."
Link: http://www.fk-shop.de/en/Tuning/Our-Warranty/
Now check out the site on the 3rd of February 2013:
Link: http://web.archive.org/web/201302030.../Our-Warranty/
So between now and some time in February, they changed their warranty from 24 months to 6 months and try to deceive me, although I bought them with a one year warranty.
When I ask them explanations, they only say "Sorry, but we can't do anything in this case"
If someone wants to read the exchange of letters with FK, I could upload it somewhere.
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